Customer Reviews

(Ian Perry, Bernadette Basiel)

Excellent news! A huge thank you to you and Ian!! I know it was a long process but you guys were awesome to work with and made the process a positive experience!!
Thanks again,
Mike

(Jim Kochis – Senior Loan Officer)

Jim
Just wanted to say thank you for your time and patience during this crazy process called home buying. You from the start made me feel very comfortable – I will be forever grateful to you.
Thanks Again
Love

Jess

(Armando Rams – Senior Loan Officer)

Armando Rams and Primary Residential Mortgage were terrific to work with. From the first phone call to the day after closing on our mortgage, the service was first rate. Responsiveness, honesty, efficiency, and ease all accurately describe our experience with PRMI and especially Armando. We are very happy to have been led to PRMI, and are very pleased with Armando as our loan officer! We have recommended his services already to friends in the house hunt, and will do it again! We give PRMI a “10” and Armando an “11”!

Marc R. – North Haven, CT

(Kerrie Carr – Senior Loan Processor)
Kerrie ,
On behalf of Fern and myself, I want to thank you for the excellent work you did to facilitate the processing of our reverse mortgage under very difficult circumstances, namely, the mind boggling requirements for documentation required by the government to make this all happen.

We both realize that you are stuck with this system and that your job is very demanding because of all of these seemingly needless tasks, but you handled everything beautifully, were very responsive and supportive, and always behaved in a professional and courteous manner, making a difficult process more bearable for us.
Thanks again for all of your help.
Best regards,

Roger T.

(Steve Cardarelli – Senior Loan Officer, Kerrie Carr – Senior Loan Processor)

All, It’s finally Official for our Closing !!! Just wanted to send a note saying thanks for your partnership during the past few months to help us build and close on our dream house. Sara and I greatly appreciate all of the hard work you put in to help this be a great experience.

Stay in touch and feel free to reach out if you need any references. Thanks,

Wes & Sara B.

(Bob Bradley – Senior Loan Officer, Bernadette Basiel – Junior Underwriter, Kerrie Carr – Senior Loan Processor)
“Bob, Bernadette and Kerri
I can’t thank you all enough for being on top of everything. I can only imagine all the paperwork you have to deal with daily!
I can see why your company came highly recommended and I’ll certainly recommend you as well if I hear of anyone purchasing a home.
Looking forward to the 8th.
Thanks again,”

Rosemary J.

“I have had many closing with Primary Residential over the years and have found them to be nothing but professional. Whether working after hours or on weekends, the people at Primary are always working in the best interests of their clients and with the goal of making the closing process move forward in as smooth a manner as possible.”

Jeffrey T. Beatty – Beatty & Beatty, LLC

(Jim Kochis – Senior Loan Officer, Bernadette Basiel – Processor)
“Hi Bernadette
Thank you so much!!!!! You don’t know how long we’ve waited for such good news. You’re entire office has been nothing short of fantastic during the entire process. I know you do this everyday, but this is a first for Kelly and I, and we want you to know that this is a dream come true- so I just wanted you to know how happy and appreciative we truly are for all you’ve done.
Very, very, sincerely, \”

Michael S.

(Armando Rams – Senior Loan Officer, Bernadette Basiel)

Hi Armando & Bernadette,
Now that we are finally all moved into our new house, I wanted to say THANK YOU for all your help in the process. I couldn’t have have expected it to go so smoothly, so thank you for all the work you did to get us finalized so we could close early. We LOVE our new house!

Kristin A.